Archive for March, 2009

The Shocking Lack Of IT Support For Our Schools

March 27, 2009

Putting broadband-enabled PC’s into classrooms around the country has long been a government ambition. They have spent millions every year in providing schools with IT equipment, and we’ve certainly seen the impact over the past two decades – there are very few schools indeed that lack computers in the classroom or a special computer room for the kids to learn in.

Unfortunately the follow-through on this government spending program has been woefully poor. Schools are given a budget to purchase IT kit one year, and given nothing to sustain the investment over time, particularly in the area of IT knowledge: Schools largely depend on IT-savvy, already busy, teachers and parents to solve their IT problems and plan for the future. They are also using a hodge-podge of old and new kit, spending their grants as they get them, often failing to get the best value for their money.

The private sector has, to some degree, stepped in to help. In other degrees, there has been a great deal of gouging of what is seen as easy public money: I don’t visit one school without seeing waste or non-techy principals being ripped off by business-savvy sales guys who use techno- jargon to charge way over the odds.

To give examples of just two schools I visited during the week, in one they had just purchased some 15 fairly basic laptops, for €550.00 each. We’re selling the same laptop for €365.00. The school also recently lost its broadband connection in a – wait for it – roof collapse, and are having trouble getting reconnected with Eircom. We’ve stepped in with our own contacts – free of charge, this is just a friendly helping hand we’re offering – to try and resolve the situation for the overtaxed working principal, who really knows very little about IT and is worked off his feet, like so many others.

In another school a service company had come in to quote for what is a fairly simple job to network the whole school up. They were quoting €550.00 for the pleasure of a job that, including parts and labour at €20.00 an hour, I quoted at €150.00

Schools do not have the IT backup, even in the form of roaming Department of Education IT people who could visit a school once a month even to solve problems and help them to make purchasing decisions and turn the wants of the school into technical solutions that work for a cost-effective pricetag. The only schools with such support are those lucky enough to be attached to a larger organisation, such as a hospital.

This would be a great idea – so great, in fact, that we’re making good business for ourselves and our consulting partners in offering such an on-call IT guy, as well as full IT Audits and many other services to schools.

Komplett is having great success in partnering with primary and secondary schools around the country in order to bring them both low-cost hardware and services. We see it as a long-term relationship, offering cost-effective solutions so that the school will continue to partner with us to deliver whatever they should need.

The funny thing is, I suspect that we do it for a cheaper pricetag than would some public sector run mass-IT department for schools.

If you are working in or around a primary or secondary school, or a small business that doesn’t have a dedicated IT department, don’t hesitate to drop us a line and we can arrange a no-obligation meeting to take 20 minutes of your time and see what your needs are and where we can help out.

You can drop us a line at business.ie@komplett.com or else phone for Rafal on (01) 8610 207 / 087 6297 851

Expensive Remote, Surprisingly Popular

March 23, 2009

I laughed off the idea of Logitech’s boutique Harmony One all-in-one-with-the-bell’s-and-whistles remote control when it was first presented to me: An “advanced” remote control to be sure, featuring a full-colour touchscreen and the ability to control all devices, from your TV to DVD to media player to PC to anything else it picks up and pairs with. The problem? The hefty pricetag.

I scoffed that it wouldn’t sell. I’m eating my hat at this stage, the damn thing is flying off our shelves and we’re scrambling to get them back in stock. The Harmony One has several cheaper brothers, but they’re not running as well – it’s really a value-driven proposition where if you’re going to spend serious money for a remote control you might as well be in for a penny, in for a pound and go for the top dog model.

From the customer reviews and general media consensus the Harmony One is an excellent product that has managed to confound my own expectations about what people will and won’t pay for. I’m pleasantly surprised.
 

First Build Your Own PC Class Went Well

March 18, 2009

Sorry for the extended St. Patrick’s Day break. Our first Build Your Own PC Class on Saturday last went exceptionally well – Shelton Romhanyi, head of our testing lab and formerly labs manager of Tom’s Hardware Guide U.S., gave the class. It was his first time teaching a group of people, and I figure he learned a bit about giving a class as he taught his students about PC’s on the component level.

He started describing the different parts of the motherboard and what components go onto it, bit by bit, before discussing design and then giving the small class (5 people) a hands-on go taking apart and putting together a PC.

It’s really a confidence as well as a knowledge thing – really, the knowledge of how to build a PC is easy to attain (it’s like complicated, expensive lego.)

A real bonus to the class was the hands-on experience, because it’s one thing to be told “Press firmly on the RAM to insert it onto the motherboard”, it’s another thing to have 500 euro worth of kit sitting beneath you and being told that you have to apply enough pressure that you think you might snap the mobo, the RAM or something else in half. Do it once or twice on our test bed and get a feel for it and you’ll likely feel a lot happier doing it yourself when you get home.

The Q&A session, which most of the class was really, was another great bonus; and I don’t foresee any two classes being alike as people arrive in with different questions and levels of experience.

All in all a great success. I’m going to be taking a good look at how we can make this a sustainable class to keep driving forwards with, the demand for it has been really big.

Picture nicked from Adrian Weckler, Sunday Business Post writer who attended the class.

Apple’s Disappointing New iPod Shuffle

March 11, 2009

Apple has launched its new iPod shuffle today. To be honest, it’s a bit of a boring product release from Apple – a company we usually expect a lot more of.

As you can see it’s smaller than the last iPod Shuffle – Gadgetrepublic is calling it a fancy looking cigarette lighter – but there are two beefs we’ve got with it:

For one, you can have it in any colour so long as it’s black or grey. That’s Microsoft thinking. Microsoft in the 1990’s thinking. Apple is meant to give us vibrant choice with our colours!

Secondly, the smaller size means that the control unit is located on the headphone wire. This means that you are stuck with the standard iPod headphones, and any custom jobs you want to wear (for example, in-ear) are out of the question. Maybe there’ll be an adapter to come, but it’d be a bit crap to have to pay a premium to Apple after you’ve already paid for premium headphones.

Other than that it’s a pretty solid device: 4GB in size and its also got a nifty sounding audio thingy (we’re sure Apple has a good marketing name for it) that’ll tell you what song or playlist you’re on, to make up for the Shuffle’s lack of a screen. Handy, but this one just strikes us as being a bit… Boring. Not something often said about Apple products. And the control unit may (hopefully) prove unpopular and see a reversion as we did in the iPod Nano range when they changed the shape.

Calling Foul On Harvey Norman’s “Can You Haggle?” Ad Campaign

March 6, 2009

 

Komplett Calls Foul On Harvey Norman “Haggling” – A Nice Way To Round Off The Week :-)

Key Facts

·       Komplett has taken an informal investigation in response to Harvey Norman’s “Can You Haggle? Yes You Can!” advertising campaign

·       Even after “haggling” their prices remain sky-high compared to Komplett

·       In one case, a Sony 32” HDTV went from being 392 more expensive than Komplett to 242 more expensive… A cosmetic saving for the Harvey shopper

·       In another case, sales reps offered discounts “If you purchase in a bundle”; for example loading warranty, software and peripherals onto the sale of a laptop

·       Harvey Norman sales rep’s response to online pricing? “We can’t compete with the prices from the internet shops, they don’t have to pay the same taxes as we do.” A direct quote.

·       Anyone wishing to see our tax clearance certificate is more than welcome to it!

In Detail

Dublin, 06th March 2009, in response to Harvey Norman’s “Can You Haggle? Yes You Can!” advertising campaign, stating that all of their prices are negotiable, Komplett has done a quick straw poll by haggling with Harvey sales reps around the country. The results have been less than spectacular…

Below you will find a quick table of “savings” that, when compared to Komplett prices, merely close an extremely wide gap across the board. Furthermore, the response of Harvey’s sales reps when confronted with online pricing is laughable, shocking and downright concerning in places.

In a direct over-the-phone quote from one TV sales rep we were told“We can’t compete with the prices from the internet shops, they don’t have to pay the same taxes as we do.” We at Komplett, with registered offices in Ireland, employing an Irish workforce and registered with the Irish revenue commissioners since 2003, would beg to differ on that point.

Naturally we’re a partisan source of information. So, why don’t you pick up the phone and call a few Harvey Norman, Peats, PC World or Power City stores yourself, or drop in over the weekend, and see what they say? http://www.harveynorman.ie/locations.htm

Product

Komplett Price

Harvey Norman Sticker Price

Harvey Norman "Haggle" Price

Komplett Saving

Sony KDL-32W4000 32" 1080 HDTV

€757.03

€1,149.00

€999.00

€241.97

Samsung LE32A656 32" HDTV

€699.00

€1,199.00

€999.00

€300.00

Acer eMachines D620 Laptop

€349.00

€379.00

Same

€30.00

Samsung HT-BD2 Home Cinema

€949.00

€1,399.00

€1,349.00

€400.00

 

Recession? What Recession? 52” TV’s Are More Popular Than Ever…

March 4, 2009

An FYI, 52” TV’s are bloody popular! We’ve not had any in stock since before Christmas, and recently we got a Sony and a Samsung 52” model in stock, and already to our Pick Up Point alone we’ve seen 6 come in in one day. (To put this in perspective, 40” we’d see about 4-5 of per day to the PUP.) It’s throwing our backs out…


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