Affordable, Reliable IT Services For Small And Medium Businesses

This one will be of interest to people in business or in IT, you have been warned.

We’re bringing to market a set of IT services aimed at the SMB market, offering up relatively cheap IT services, such as outsourced IT, helpdesk, IT audits and hardware installs amongst other things, in a flexible, non-binding way: No restrictive contracts, no time commitment, and no commitment to even buy Komplett hardware.

Just the services up front, price agreed, honesty guaranteed in order to cement our long-term relationship and interests with our large SMB customer base.

Offering up IT services is something we’ve alluded to in the past, and something we’ve been fiddling with for a little while now on the B2B side of the business.

We almost accidentally stumbled on a market for it in schools and we’re now looking at our large constituency of small and medium businesses, those “Large enough to have IT problems, but not large enough to have an IT department.”

We want to present to you, and get feedback on, what we’ve come up with: Clear Technology, a partnership between Komplett and a company called Cloontagh Technology, who are our technical brains. We’re not a fly-by-night set of cowboys, as guaranteed by the nature of Komplett’s business; and we’re not a gold-plated, €1,000-a-day consultancy firm.

We’re Tesco, in between Marks & Sparks at one end and Lidl at the other (with all respect to both.)

The services on offer are wide ranging:

• The IT Audit – Our engineers look over your existing IT infrastructure, listen to your comments and queries and wish list, and generate a report of suggested actions and their costing
• Managed IT Department – We run your IT department top to bottom, based on your needs. Do you need a tech guy on site once a month? Or once a week? Or just on the phone? Or on a flexible basis? We can meet your needs, from dealing with IT problems to helping you form an IT strategy for the future
• Project Implementation – From installing a wireless network to setting up your organization with a fully integrated system like SAP, we can quote you for just about any project, big or small
• Disaster Recovery – We can put in place a fully comprehensive disaster recovery solution to suit your business size, requirements and IT budget
• Website design and hosting
• …And many more…

I like being called a straight shooter, so allow me to shoot straight: We have an hourly rate of €50 for most jobs, and we have trusted consultants who can work on anything from a simple IT audit all the way up to quoting you for complicated install jobs, hardware and software. We can haggle on price, for example if you retain us for a certain number of days a month or such, but that’s the basic rate. It’s not the cheapest as chips, and it’s not gold plated.

This is an honest attempt to provide quality services alongside our hardware offering. We feel we understand the needs and pressures on a small business manager, and we hope that this sort of a service would fit right in. Even if you have an existing IT support firm, maybe we can do you a more competitive deal?

I’d love to hear some feedback on this. Business.ie@komplett.com is where you can hit us, and we’d be happy to give you a call and have a chat about it if you’d like.

Aaron McKenna, Country Manager Ireland

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