Posts Tagged ‘customer service’

Customer Service Announcement

January 7, 2010

Hey there all, hopefully everone’s doing well today, despite the mountains of snow we seem to have had dumped on us over the last 24 hours or so. I’ve been asked to make an update to let everyone know that due to the unusually heavy snowfall, our customer service has been curtailed a little.

Things were pretty grim for a bit there... staring down the barrel of impomptu office sleepover.

Still, our Pickup Point is operating as normal, and is open from 1100 to 1900 Monday to Friday and 1100 to 1500. If anyone is thinking of travelling out to the Pickup Point, we’d advise checking the conditions of the roads in advance. If you can’t make it out in time to pick up your order, then you can shoot us an email at with the subject header marked “Hold Pick Up Point Order No.” and then your order number.

We’ll make sure that your order is held at our Pickup Point for you. We’re sorry for the difficulty guys. Hopefully we can keep everything running smoothly and the snow will manage to buck predictions and hold off for the next while.

Thanks for your patience guys 🙂


Win7 Means Less Complaints to Microsoft

December 18, 2009

It seems that since the release of Windows 7 has seen calls to Microsoft’s customer care line diminish, bringing the volume of calls that the company’s call centres field down to half of what Microsoft expected.

Word comes from Cnet that Microsoft has seen the volume of calls to its customer care lines drop significantly more than even it expected since the launch of Windows 7. While it was reported earlier in the week that around 30% of all of the issues with Windows 7 were encountered during install, it had been speculated that the reason for that was that more people were trying a new install than with any Microsoft OS in recent memory.