Posts Tagged ‘OCZ’

Corsair to Launch New Desktop SSDs

February 3, 2010

It seems that Corsair is to take a move further into the burgeoning solid-state storage market, by offering a line of new solid-state drives (SSDs), some of which will be particularly pleasing to the desktop bound among us.

Corsair's 2.5-inch SSDs are genuinely lovely to look at...

While most SSDs tend to weigh in at the notebook friendly 2.5” mark, it seems that Corsair is following OCZ’s lead by making some of its heavier-duty SSDs more accessible for those who want to use them to bulk up their desktop. Indeed, the new offering from corsair is a 3.5” drive (so there shouldn’t be any more fussing around with brackets to get it to fit into a desktop case) that boasts fully 512GB of storage and a 128MB cache, with read and write speeds of to 200MB/s and 240MB/s respectively.

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OCZ Reveals 1TB SSD

November 18, 2009

OCZ has taken time to show off its latest solid state drive
(SSD), which ups the solid state storage ante, weighing in at fully 1TB of flash memory, though it’ll cost you an arm and a leg.

SSDs have long been capped at lower sizes due to the very simple combination of prohibitive cost and the fact that making something with that much storage out of flash memory is just a touch impractical. Still, now that OCZ has managed to smash its way up to the 1TB mark, it’s worth killing off the hopes and dreams of anyone looking to pick one up… it’ll set you back something in and around the princely sum of €2392.

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Special Offers – Halloween Week

October 27, 2009

Good afternoon all, hopefully the long weekend was kind to you (though not so kind that it’s making the return to work too hard on you). Normally we run our Special Offers for the week on a Monday afternoon, but given the week that’s in it we’re going to have to run with it today instead 😉

This week we’re offering a 1TB extneral hard drive, an AMD processor and an OCZ power supply. Without any more delay, we’ll get to the products themselves.

Packard Bell Carbon 1TB:

Whenever people ask about a low-cost 1TB external drive, we tend to direct them towards the Western Digital Elements, which weighs in at €76. For this week though, Packard Bell’s Carbon is down to €73, which pretty much makes it the cheapest 1TB external drive on offer.

Click through to see our product page for the Packard Bell Carbon 1TB :)

By contrast to the Western Digital Elements, the Carbon is relatively simple aesthetically, lacking the rubberised chunks at either end that keep the Elements raised. This means that the Carbon is a bit easier to store, either in a backpack or just around the house.

Because of its power saving features, it’ll automatically drop itself to low power mode when your machine is turned off but the drive is still connected. That means it’s an excellent drive for those who’ll be happy to just plug it in and leave it on a shelf or desk and use it to store an archive of their media or even something as simple as a backup of a particularly important system.

When you consider the euro per GB cost, you’re getting around 13.6GB for €1, which isn’t a bad deal by any stretch of the imagination (unless my maths is out by miles). If you’re at all interested, you can check out our product page for the Packard Bell Carbon 1TB external to see more details and a few more pictures of the device itself.

At €73 it’s down 18% for this week.

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Product Spotlight – OCZ Neural Impulse Actuator

July 23, 2009

Every week we do one article on a product that we think just doesn’t get the publicity it deserves. This week our Product Spotlight is on OCZ’s “Neural Impulse Actuator,” which, for those of you with impeccable vocabularies, does exactly what it says on the tin.

One size fits all, nicely enough.

One size fits all, nicely enough.

The Neural Impulse Actuator (which I’ll be abbreviating to NIA because it’s so much easier to read) works to replace the usual keyboard input for applications that only require a few, very particular inputs. While that might not make sense for a lot of applications, it does make a tremendous amount of sense for people looking for a way to mix up the way they play games. Naturally, you’ll still need your mouse, but the odds are you’ll be able to scrap your keyboard until you have to write stuff down or something equally mundane.

Over on our NIA product page we have a video review (also posted below) of the NIA in action. It shows what you’ll be expected to go through to configure it and the level of accuracy you can expect in it replicating your movements. Naturally, it’s not a brainwave measuring device, but it does measure various responses and activities in an attempt to make the whole gaming experience more intuitive and engaging.

Frankly, it’s a fascinating device, and the fact that it’ll only set you back €94.50. You can take a closer look at it here or in the video below if you’re interested 🙂

Moreover, the NIA has won a raft of awards, you can check out the plethora of medals that OCZ has on the page by hitting this link here.

The Horrors of RMA

June 17, 2009

I’ve been asked to go over what it’s like to work in RMA for the Komplett.ie blog, so I’ll do my best to give you some idea of the “Horrors of RMA” as they’ve come to be called. I suppose, like any job, it’s got its ups and downs, but there are a few things that will always stick with us from our time in RMA. We tend to see the same things over and over, so here are some of the really nasty bits of our job.

I'll be honest... it's a stirring sight to see flames inside a case.

I'll be honest... it's a stirring sight to see flames inside a case.

That OCZ Gold RAM:

An awful lot of people buy this ram without being aware of its peculiar quirks. Even relatively technically savvy users aren’t always aware that this RAM needs a little extra voltage to run efficiently.

We get a lot of returns from customers stating that the RAM is faulty, causing issues with their machines, etc. We’re required to test everything that could be causing an issue, so when it comes right down to the last few things that might possibly be wrong and it turns out there just wasn’t quite enough voltage across the RAM you can imagine the frustration. We’ve had more than our fair share of tests end with “Oh God… not the OCZ Gold again.”

For our sake, when you’re picking up new RAM, just take a quick look at the voltage needed. If you don’t know what you are doing with regards voltage, just pick RAM that’s at 1.8 volts and it’ll sort you out all on its own. You have no idea how much trouble we’d be spared if people could adjust their own voltages.

We see heaps of TVs:

Picture the scene: You’ve just bought a lovely new HDTV. It’s huge. It’s bright. It’s brilliant. It is an edifice of immense beauty. Even your granny can see how savvy a TV-buyer you are. You bathe in its reflected glory. Three months pass and one evening you discover a dead pixel. This is where things get dicey. Most simply ignore a dead pixel and move on with their lives – a dead pixel really isn’t a big deal when things are in motion. That said, there are customers who try return a TV with one dead pixel to us as “faulty” for replacement.

We’re sorry on this one, but we cannot replace a TV with one dead pixel and worse still, these kinds of issue vary with different manufacturers. The problem is that dead pixels are a side effect of the fabrication process; there are even average numbers of allowable dead pixels for certain screen sizes from some manufacturers.

Moreover, we have been sued in the past over one dead pixel too. More details on that if there’s enough interest, but it being a legal thing we can’t talk about it too much.

Campfire PCs:

We have had our fair share of PCs and components catching fire, as you might have guessed from the image posted yesterday. We’ve had brand new GTX 295s spontaneously combust while our backs were turned. That’s a fairly expensive in-house mishap. Direct quote from the RMA lab one day recently, “Hmm something’s burning… Oh crap, the card’s on fire!” It’s not a common occurrence, but it does happen.

We do have some small pieces of advice though. If you have an issue with a PC You can usually count on the fact that the CPU is the last thing to be at fault. Look at your RAM first, then look at your HDD. These things are always easier if you have a checklist.

Around 75% of the systems that come into RMA can be fixed far more easily if the customer does a little fault finding for themselves before bringing it in. Even if you can’t pinpoint what’s wrong, the more detail you can provide the faster we can figure it out for you. We’re not saying you should do our job for us, but it saves you time without your system, which is always a bonus.

A large number of faults are also caused by third party drivers… All we can do in these cases is uninstall the previous drivers and reinstall the new ones by the vendor. At the end of the day, there’s not much else we can do in those situations.

Have you changed your mind on an item?

This is another “paint you a picture” moment, but bear with us. You purchase something from Komplett.ie. After it arrives you discover that it was not what you wanted and you made a mistake while ordering. That’s no problem – we all make mistakes sometimes. However making out that it is our mistake is really just kind of funny… I mean, we haven’t bought anything. We would know if it were our mistake.

We have had customers come in and construct a scenario in which the whole complex system we use has been lying to us. Usually the case is made that there has been some mistake and that they actually didn’t order Item A at all. It turns out that what they ordered, Item B, is actually €20-30 more expensive, but it was still our mistake (and often a computer’s mistake too).

That said, if you do make a mistake and return the item in perfect condition, we will almost hug you. Customers like you really do make life a lot easier for us and it’s in our best interests to make sure you’re as happy as possible. Admittedly, you’ll have to handle payment for the postage, but that’s generally nothing to stress about. It’s not that we pocket it; it’s just that we actually don’t make money off the postage. Either AnPost or our shipping partner to our Dublin pickup point takes care of that.

However if an order is made in error on our part, we’ll put our hands up and refund you all costs involved (this happened recently with some Garmin GPS units due to an internal mixup).

Closing

In my first few weeks here I got the impression customers must really hate Komplett. For those of you on the Twitter who’ve said you envy the RMA staff, we have a cautionary tale.

Once upon a time, one (we can only imagine malicious) customer took the time to get a piece of polystyrene and stick four Stanley blades facing upwards from it before sending an item RMA’s way. We can only wonder if this was done in the hope that some poor RMA techy like myself would slice their hand as they grabbed for the item in the box. Woooah. What do you do with that?

We’ve since been opening boxes more carefully. It’s going alright so far.